Good to know
Shipping & returns
Shipping
- We currently ship within the United States only.
- Free shipping on orders over $49. Below that, a flat $7.99 rate applies.
- Orders are made to order and typically dispatch within 2–4 business days. Personalized items can take a little longer. Please allow 2–3 weeks for delivery.
- Every order ships with tracking — you’ll get a confirmation email as soon as it’s dispatched.
Returns & refunds
- Not happy with your order? You have 30 days from delivery to request a return.
- Items must be unused and in their original packaging.
- Personalized items are made specifically for you, so they can’t be returned unless they arrive damaged or incorrect.
- If something arrives damaged or wrong, contact us and we’ll make it right — replacement or refund, your choice.
Need help?
Email [email protected] and we’ll get back to you within one business day.
Common questions
The things people ask us most, answered straight.
How long does delivery take?
Every piece is made to order. Orders usually dispatch within 2–4 business days, and you should allow 2–3 weeks for delivery. Personalized items can take a little longer.
Do you ship outside the United States?
No — we currently ship within the United States only.
How much is shipping?
Shipping is free on orders over $49. Below that, a flat $7.99 rate applies.
Will I be able to track my order?
Yes. Every order ships with tracking, and you’ll get a confirmation email as soon as it’s dispatched.
Can I return a personalized item?
Personalized items are made specifically for you, so they can’t be returned unless they arrive damaged or incorrect. Non-personalized items can be returned within 30 days of delivery, unused and in their original packaging.
What if my order arrives damaged or incorrect?
Email [email protected] with your order number and a photo. We’ll make it right — replacement or refund, your choice.
How do I send you my photo?
Reply to your order confirmation email with the photo you’d like us to use. If you’d rather send it later, email it to [email protected] with your order number.